This policy informs users of Animal Fu about the collection, use and sharing of personal information collected through www.Animalfu.com (“the website”) and at classes and events.
This Policy is designed to protect you, our users by informing you how personal information is collected, how we look after that information and with whom we share it. Animal Fu is committed to complying with the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003. By using our website and our classes you are consenting to us processing your information in the ways stated here.
What information do we collect?
The information we collect may include any of the following:
Any personal details you give us
Information you type into the website when you sign up and create your profile, or update your member or instructor profile, provide activity data from other devices or attend one of our classes. This information may include your personal contact data. We use this to provide you with the services you request, validate your eligibility to join, keep in contact with you and to manage your account. If you contact us by email or via the website we may keep a record of your contact information and enquiry and may subsequently use your contact details to respond to your enquiry.
Details of your transactions
We collect data for any transactions you carry out through our website and classes, so that we can honour your booking and provide you with the services you have purchased. Please note that we never store your payment details on our website. Information about website visits including IP address.
The IP address is your computer’s individual identification number
We will record customer comments and surveys about how we are performing.
We may ask you for information about your health. This information is always kept secure.
Your communications preferences
We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.
Data relating to children
Our services are used by people of all ages. Animal Fu may accept website registrations and collect personal information from individuals under the age of13. If you are under 13 we do not allow you to post information about yourself in any Animal Fu forums or community areas. Animal Fu accepts no liability if this instruction is ignored. Children aged under 13 years must have a parent or guardian’s consent before providing personal information to us. We do not wish to collect any personal information without this consent.
How do we store and protect your personal information?
These are the basic guidelines we use to look after your personal data:
We maintain secure systems to protect your personal information
We respect your wishes about how we contact you, whether by post, telephone, email or text message
We will update your information or preferences promptly when you ask us to
We will respond fully to requests from you to see the information that we hold on you.
We will not hold your personal information for longer than is necessary.
We follow strict procedures when storing or handling information that you have given us. Some information is encrypted, such as payment transactions and password. Animal Fu reserves the right to store and process information securely outside of the European Economic Area (“EEA”).
Services provided by third parties
Animal Fu may also share information with third party organisations that provide specific services which enhance your experience with us. These organisations may process data securely outside of the EEA. There is a contract in place with each third party which includes strict terms and conditions to protect your privacy. Our current partners include:
CHF Enterprises Limited
CHF Entertainment Limited
Everyone Active (Sports and Leisure Management Limited)
Fusion Lifestyle Limited
Fit For Sport
Please note – Use of services provided by our partners will be subject to the terms and conditions and/or Privacy Policies of these third party organisations.
How do we use your information?
We use your information to help us provide and improve our services for you. We may use your information in the following ways:
to provide you with any services that you have purchased
to check your identity
to update our records with any new information you give us
to notify you if we will be unable to provide a service you have booked before
to provide marketing communications (if you have given us your permission)
for research and analysis so we can develop and improve our services for your benefit
to comply with legal requirements.
Keeping you updated
We may from time to time contact you about our services or products we think you might find interesting by email, by post, telephone or SMS, but only if you have given us your permission to do so. If you do not want us to contact you by email please let us know by clicking on the unsubscribe link on any emails we send. You may also opt-out of email or any other communications by contacting the support team at Datamanagerreceived@animalfu.com.
Access to the information we store about you
If you believe the information we hold about you is out of date or incorrect, email us at email@example.com. You will need a form of identification to request any changes. The Data Protection Act 1998 gives you the right to access the personal information held about you. This is called a Subject Access Request and it will be incur a fee of £10. If you would like to make a request you should write to us at: Data Manager Animal Fu Limited 2 Hurle Road Bristol BS8 2SY
Links to other websites
The Animal Fu website may contain links to and from external websites, advertisers and affiliates. If you follow a link to other sites please note that these will be governed by their own privacy policies. We cannot accept liability for data use on those websites.
Dated: July 2017
What is a cookie?
A cookie is a small file of data, often incorporating a unique identifier that is sent to your computer or mobile phone browser from a website’s computer. This data file stores the information you provide us with and in doing so enables us to ‘remember’ you on repeat visit, effectively letting you move around the site without having to keep reintroducing yourself. Most browsers accept cookies automatically, but you can set your browser to prevent this. If your browser’s preferences allow it, each website or third party service provider is able to send a cookie to your browser. However, to protect your privacy, your browser only allows these websites or third party service providers to access cookies already sent to you, not the cookies sent to you by other sites or other third party service providers.
Third party cookies?
This website does contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of any personal information you submit or which is collected by cookies whilst visiting these websites. This website does contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of any personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.